Privacy Policy for Malhotra Dentique
At Malhotra Dentique, led by Dr. Simmy Malhotra, we are committed to protecting the privacy and security of our patients' personal and health information. This Privacy Policy outlines how we collect, use, store, and protect your information, and your rights concerning that data. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information necessary to provide you with high-quality dental care and manage our services effectively. This may include:
Personal Identification Information: Name, address, date of birth, gender, contact numbers (phone, mobile), email address.
Health Information: Medical history, dental history, current health conditions, medications, allergies, treatment plans, diagnoses, X-rays, dental images, and other clinical records.
Payment and Billing Information: Insurance details, payment card information (though typically processed by secure third-party payment gateways and not stored directly by us), billing address, and financial records related to services.
Appointment Information: Records of appointments scheduled, confirmed, cancelled, or missed.
Communication Data: Records of communications with our clinic, including emails, calls, and messages.
2. How We Collect Your Information
We collect information through various methods, including:
Directly from You: When you fill out new patient forms, provide information during appointments, communicate with us via phone, email, or in person, or use our website to book appointments or make inquiries.
From Healthcare Providers: With your consent, we may receive relevant health information from other medical or dental professionals involved in your care.
Automated Means: Information related to your website usage may be collected through cookies and similar technologies, though this is generally anonymized and used for website improvement.
3. How We Use Your Information
Your information is primarily used to provide you with comprehensive dental care and manage our clinic operations. Specifically, we use your data for:
Providing Dental Treatment: Diagnosing and treating dental conditions, developing treatment plans, and coordinating your care.
Appointment Management: Scheduling, confirming, and reminding you of appointments, as well as managing cancellations and no-shows.
Billing and Payments: Processing payments, managing insurance claims, and handling outstanding balances.
Communication: Responding to your inquiries, providing information about your treatment or appointments, and sending important updates.
Internal Operations: Improving our services, maintaining clinical records, adhering to hygiene protocols, and for administrative purposes.
Legal and Regulatory Compliance: Fulfilling our legal obligations and adhering to professional standards and regulations.
4. How We Share Your Information
Malhotra Dentique maintains strict confidentiality protocols. We will not share your personal or health information with third parties without your explicit consent, except in the following limited circumstances:
Other Healthcare Providers: With your consent, we may share relevant information with other specialists, laboratories, or healthcare providers involved in your treatment (e.g., for referrals, lab work, or consultations).
Insurance Companies: For the purpose of processing and submitting insurance claims on your behalf.
Legal Requirements: When required by law, such as in response to a court order, subpoena, or government request.
Collection Agencies: In cases of persistent outstanding balances, we may share necessary information with third-party collection agencies as stated in our Terms and Conditions.
Emergency Situations: In medical emergencies where it is necessary to protect your vital interests or the vital interests of another person.
5. How We Store and Protect Your Information
We are committed to ensuring the security of your information.
Data Storage: Your personal and health records are stored securely, both in physical files within our clinic and electronically on secure servers with appropriate access controls.
Security Measures: We implement robust technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. This includes secure computer systems, password protection, data encryption where appropriate, and physical security measures.
Strict Hygiene Protocols: Our commitment to strict hygiene protocols also extends to data handling, ensuring that all physical and digital records are managed with utmost care.
Data Retention: We retain your records for the period required by applicable laws and professional guidelines. Once no longer needed, your information will be securely disposed of.
6. Your Rights
You have certain rights regarding your personal and health information:
Access: You have the right to request access to your dental records and personal information.
Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you.
Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Objection: You may object to the processing of your personal data in certain circumstances.
Erasure: You may request the deletion of your personal data, subject to legal and regulatory requirements for data retention.
To exercise any of these rights, please contact Malhotra Dentique using the contact information provided below.
7. Changes to This Privacy Policy
Malhotra Dentique reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and/or made available at our clinic. Your continued use of our services after any such changes constitutes your acceptance of the updated Privacy Policy.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Malhotra Dentique
Phone no.:9719000432
Email :malhotradentique@gmail.com
Address:351(1) 28 Civil lines,Adjacent Mia by Tanishq,Roorkee